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System 6 Troubleshooting Guide

The Swim Timing System is made up of three components:

  • Input (Start System, Relay Judging, Input Computer, and Finish System)
  • Output (Printer, Scoreboard, Meet Management, Video Output)
  • System 6 Timing Console

All three systems must be working properly to make a functioning Swim Timing System. Listed below are some of the common symptoms for System 6 component troubleshooting. Try the suggested remedies exactly as given, one at a time, and in the order listed. Be sure to record the remedies tried and their results for future reference. If you don’t find what you are looking for, please contact us at (800) 279-0111 or +1 (970) 667-1000 x 3 or email Customer Service at support@coloradotime.com.

Troubleshooting System 6

No display at all when power is turned on

  • Check power adapter cable and wall outlet

Swimming race timer does not start:

  • Step 1: Make sure your start system cable is properly and securely attached. Refer to Chapter 2 or your start system manual for instructions.
  • Step 2: Clean connectors. Refer to Page 64
  • Step 3: Check cabling. Refer to Page 65
  • Step 4: Check start system. Refer to Page 67 or your start system manual.

Swimming Software does not register pad or finish button/backup

  • Step 1: The timer must be ready for a pad hit. Ensure that the pad armed indicator is displayed in the appropriate lane(s). Refer to Chapter 4 for complete instructions.
  • Step 2: Confirm that the lane mapping is set properly for the lane(s). Refer to Chapter 4 Setups Menu, Pool setups (page 46) for complete instructions.
  • Step 3: Make sure touchpad and button cables are properly and securely connected. Refer to Chapter 2
  • Step 4: Clean connectors. Refer to page 64.
  • Step 5: Check cabling. Refer to page 65.
  • Step 6: Check touchpad(s) or button(s). Refer to page 73.

 

Troubleshooting Inputs

Start system does not start race time

  • Step 1: Make sure start system cable is properly attached. Refer to Chapter 2 or your start system manual for complete instructions.
  • Step 2: Clean connectors. Refer to page 64.
  • Step 3: Check cabling. Refer to page 65.
  • Step 4: Check start system. Refer to page 71 or your start system manual.

Finish system pad or finish button/backup button hits are not registered on the display screen

 

  • Step 1: Swimming software must be ready for a pad hit. Ensure that the pad arm indicator is displayed in the appropriate lane(s). Refer to Chapter 4 for a complete explanation.
  • Step 2: Make sure touchpad and button cables are properly and securely connected. Refer to Chapter 2 for cabling instructions.
  • Step 3: Clean connectors. Refer to page 64.
  • Step 4: Check cabling. Refer to page 65.
  • Step 5: Check touchpad(s) or button(s). Refer to page 73.

Early and late relay departures are not indicated on chatter splits printout

  • Ensure that the RJP interface interface cable is connected to the RJP and to the “Button A” connector on the touchpad cable harness or deckplate. Refer to Chapter 2 or the RJP manual for cabling instructions.

Button A backup times are not indicated on display screen or printed on race printout

  • Ensure that the backup buttons are connected to the stackable banana plug on the cable harness end of the RJP cable. Refer to Chapter 2 or the RJP manual for cabling instructions.

No relay judging exchange or summary printout

  • Ensure that the desired printout options are listed in the print format setup. Refer to Chapter 4 (setups, page 44) for complete instructions.
Troubleshooting Outputs

Printer does not print

  • Step 1: Make sure printer is set on-line and is loaded with paper.
  • Step 2: Make sure cable connections are secure. Refer to Chapter 2.
  • ¬†Step 3: Clean printer cable connectors. Refer to page 65.
  • Step 4: Check cabling. Refer to page 65.
  • Step 5: Try pressing the form feed key. Refer to page 39.

Scoreboard is not working at all

  • Step 1: Make sure scoreboard has power and is turned on. Refer to scoreboard manual.
  • Step 2: Make sure scoreboard is not blanked. Refer to Scoreboard softkey, page 41 and scoreboard setups (page 47) sections in Chapter 4.
  • Step 3: Make sure scoreboard cable is properly connected. Refer to Chapter 2.
  • Step 4: Check scoreboard cable connectors for corrosion and clean or replace as necessary.

Scoreboard is not showing expected results

  • Step 1: Make sure scoreboard cable is properly connected. Refer to scoreboard manual.
  • Step 2: Check scoreboard connectors for corrosion and clean or replace as necessary.
  • Step 3: Ensure that scoreboard DIP switches for each module are set to the proper physical address. Refer to Chapter 2 and/or scoeboard manual for complete instructions.
  • Step 4: Check logical addresses in the Swimming software. Refer to Setups in Chapter 4 (page 43), channel selection on page 16, or call Colorado Time Systems’ Customer Service Department.

Event Sequence Download does not work

  • Step 1: Make sure Allow Remote Setup is enabled in Setups/Hardware Setup. Refer to page 44.
  • Step 2: Exit Setups you cannot download an event sequence if Swimming 6 is in setup mode.
  • Step 3: Make sure meet management cable is connected to Com Port 1 on your System 6 back panel.
  • Step 4: Refer to your meet management program manual